General conditions

0. OBJECT

The present General Conditions regulate the acquisition of the products offered on the website https://www.360protective.com, of which 360 Protective S.L.U. (here in after 360 Protective) is the owner.

The acquisition of any of the products implies the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Special Conditions that may be applicable when acquiring certain products.

These General Conditions can be modified without previous notification, therefore, it is advisable to read carefully its content before proceeding to the acquisition of any of the products offered.

1. IDENTIFICATION

360 Protective S.L.U., in compliance with Law 34/2002 of July 11, informs you that:

• Its corporate name is: 360 Protective S.L.U
• Ts trade name is: 360 Protective S.L.U
• Its VAT is: B42709501
• Its registered office is at: Finca Lacy Industrial Park, Calle Rebajadoras K4 - 03600 ALICANTE.
• It is registered in the Commercial Register of ALICANTE Alicante, Volume 4297, page 52, sheet 169955.

2. COMUNICATIONS

To communicate with us, we put at your disposal different means of contact that we detail below:

• Tel: ….: + 34- 685 19 06 08
• Email: info@360protective.com
• Postal address: 03600.

All notifications and communications between users and 360 Protective S.L.U. will be considered effective, for all purposes, when they are made through any of the means detailed above.

3. ACCEPTANCE OF THE CONDITIONS

The products offered, along with their main characteristics and price, appear on the screen.

360 Protective S.L.U. reserves the right to decide, at any time, the products and/or services offered to Clients. In this way, 360 Protective S.L.U. may, at any time, add new products and/or services to those currently on offer. Furthermore, 360 Protective S.L.U. reserves the right to withdraw or cease to offer, at any time, and without prior notice, any of the products offered.

All of this is without prejudice to the fact that the acquisition of any of the products can only be done through the subscription or registration of the USER. 360 Protective S.L.U. will provide the interested party with a user name and a password, which will identify and enable him/her personally to have access to the products.

Once inside https://www.360protective.com, and in order to access to the hiring of the different products, the User must follow all the instructions indicated in the purchase process, which will imply the reading and acceptance of all the general and particular conditions fixed in https://www.360protective.com.

4. AVAILABILITY AND REPLACEMENTS

PRODUCTS

360 Protective S.L.U. aims to ensure the availability of all products advertised through https://www.360protective.com. However, in the event that any product ordered is not available or if the product is sold out, the customer will be informed by email as soon as the product is available.

If the product is not available, and the consumer has been informed, 360 Protective S.L.U. may supply a product of similar characteristics without an increase in price, in which case the consumer may accept or reject it by exercising his right of withdrawal and termination of the contract.

In case of unavailability of all or part of the order, and the rejection of the replacement products by the client, the refund previously paid will be made in the same way in which the payment was made

If 360 Protective S.L.U. is unjustifiably delayed in returning the amounts paid, the consumer may claim double the amount due.

5. PURCHASE AND/OR HIRING PROCESS

To make any purchase at https://www.360protective.com, the customer must be of legal age.

It will also be necessary for the customer to register at https://www.360protective.com through a data collection form in which 360 Protective will be provided with the necessary information for the contract; data that in any case will be true, exact and complete about the customer's identity and that the customer must expressly consent to by accepting 360 Protective S.L.U.`s privacy policy.

It is also recommended that the client prints and/or saves a copy of the conditions of sale on a durable medium when placing the order, as well as proof of receipt sent by 360 Protective S.L.U. by email.

INVOICING

To this end, the customer consents to receive the invoice in electronic format. The customer will receive it at the time of purchase.

6. DELIVERY

PRODUCTS

The order will be delivered to the address designated by the customer at the time of contracting according to the mode chosen.

The scope of delivery includes the following areas: National and international.

FORMS AND TERMS OF DELIVERY

1. Through Courier Companies:

The maximum delivery time is 1-3 day/s.

Estimated delivery times may vary.

7. PRICES, EXPENSES AND TAXES

The prices of the products that are collected in https://www.360protective.com will be expressed in Euros unless otherwise expressed and will be guaranteed during the time of validity of the same, except for printing errors and whatever the destination of the order.

PRODUCTS

The final prices of all products, (and if applicable, the final prices per unit of measurement, when required) along with their characteristics, offers, discounts, etc., are reflected in each of the articles that appear in the catalog of https://www.360protective.com.

• The products have the VAT included.
• The VAT rate is 21%.
• Shipping costs: Shipping costs are included in the price.

The prices of the products can vary at any time. In this case, the price to be applied will be the one in force on the date of the order. In any case, the final cost will be communicated to the customer in the electronic purchase process before the customer formalizes its acceptance.

8. PAYMENT METHODS

We make these forms of payment available to you:

1. By credit or debit card

You can make the payment immediately through our bank's SSL secure payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.

1. By Bank Transfer

By cash deposit or bank transfer. You must indicate at the time of making the transfer the customer's name and order number.

1. PayPal

Through PayPal the payment of the order will be authorized, but no money will be withdrawn until PayPal verifies that it is correct. To do this, you must have a PayPal account.

9. RETURN AND WITHDRAWAL POLICY

As established by the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except for those provided for in articles 107.2 and 108 of RD1/2007, of 16 November, which approved the aforementioned text of the General Law for the Defence of Consumers and Users.

This right of withdrawal is not applicable to, among others:

• Provision of services already executed or started.
• Contracts for the supply of goods whose price is subject to fluctuations in financial market ratios that the entrepreneur cannot control.
• Contracts for the supply of products made to the specifications of the consumer and user or clearly personalized, or which by their nature cannot be returned or may deteriorate or expire rapidly.
• Supply of sealed goods that cannot be returned for health or hygiene reasons.
• Supply of goods that after delivery have been mixed with others.

PRODUCTS

The client will have a maximum period of 14 calendar days from the day of receipt of the goods or product ordered to inform 360 Protective S.L.U of their wish to withdraw from the contract.

Withdrawal implies that 360 Protective S.L.U will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the client for payment (provided that the product purchased is not within the exceptions indicated above).

During this period, the consumer will inform the company of his or her decision to withdraw from the contract by filling out the form at the end of this document and sending it to 360 Protective S.L.U 's e-mail address.

360 Protective S.L.U will communicate to the consumer on a durable medium an acknowledgement of receipt of the withdrawal.

In order to return a product, it is essential that it is in perfect condition and in its original packaging, with all its accessories and without having been used.

Once we receive your request we will contact the customer to indicate the details of the return.

The customer will bear the cost of returning the goods.

10. WARRANTY

The products acquired through https://www.360protective.com have a 2 year guarantee period from the moment of purchase, which covers possible manufacturing defects of the product, as well as any breakdowns produced during this period.

To know the steps to follow in case of problems or breakdowns in a product, please contact us:

• 360 Protective S.L.U 's Customer Service at the telephone number  +34- 685 19 06 08

To avoid problems with the installation or handling of the purchased product, make sure you have followed the installation and operating instructions contained in the user manuals.

If the purchased product still does not work properly, you should immediately contact the manufacturer's customer service and technical assistance, or the representative or distributor, as appropriate.

Usually the technical services will require the following information:

• Invoice number.
• Identification of the specific model.

11. LIABILITY AND EXCLUSION OF LIABILITY

The consumer and user has the right to repair the product, to replace it, to reduce the price or to terminate the contract, as established in Chapter II Title IV Book II of the General Law for the Defense of Consumers and Users.

If the product does not conform to the contract, the consumer may choose between the repair or replacement of the product, both of which are free for the consumer, and which will be carried out within a reasonable period of time depending on the nature of the products and the purpose for which they were intended.

If, once the repair has been completed and the product has been delivered, it still does not conform to the contract, the consumer may demand its replacement, a reduction in price or the cancellation of the contract.

12. CUSTOMER SERVICE AND COMPLAINTS

To file any complaint or claim with 360 Protective S.L.U, the customer should contact the customerservice department either by phone at +34- 685 19 06 08  or by e-mail at info@360protective.com.

In accordance with the Resolution of online consumer disputes in the EU and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/.

13. APPLICABLE LAW

The present conditions will be governed by the Spanish legislation in force.

The language used will be Spanish.

CANCELATION FORM

For the attention of:

360 Protective S.L.U

Finca Lacy Industrial Park, Calle Rebajadoras K4 - 03600 ALICANTE.

Telephone: +34- 685 19 06 08

Email: info@360protective.com

I hereby inform you that I withdraw from the sales contract concluded with you in relation to the following products and/or services:

CONSUMER'S DATA

First and last name:

VAT/NIF/NIE:

Address:

Phone number:

Email:

At ________________________ to _____ from __________________ from ______.

Signature

COMPLAINTS FORM

To the attention of:

360 Protective S.L.U

Finca Lacy Industrial Park, Calle Rebajadoras K4 - 03600 ALICANTE.

Telephone:

Email: info@360protective.com

REASON FOR THE CLAIM:

CLAIMANT'S INFORMATION

First and last name:

VAT/NIF/NIE:

Address:

Phone number:

Email:

At ________________________ to _____ from __________________ from ______.

Signature: